University of Arkansas for Medical Sciences

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Call Center Telemedic

at University of Arkansas for Medical Sciences

Posted: 9/25/2019
Job Status: On Call
Job Reference #: 61905
Keywords: phone

Job Description

  • Posted Date2 weeks ago(10/7/2019 12:34 PM)
    Requisition ID
    Patient Care
    Position Type
    Regular Full-Time
    IDHI Stroke Call Center
    Post End Date
  • Overview

    Shift is Weekend Nights (Fri-Sat 15:30-0600; Sun 1730-0600)

    The Call Center Telemedic supports ongoing delivery of teleconferenced stroke care as identified by the ARSaves Program. The ARSAVES Program started in 2008 and is continuing to grow. S/He assists in identifying and tracking all calls to the Call Center and data on referrals and case managed patients.

    The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving the health, health care, and well-being of Arkansans.

    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Salary offered commensurate with experience.


    1. Demonstrates aptitude for technology associated with telemedicine/telehealth.
    2. Follows and abides by the TIR policy and procedures.
    3. Assists in assuring optimal operational activity and in identifying and tracking all calls to the Call Center and data on referrals and case managed patients.
    4. Provides support to research activities related to the Call Center Telemedicine programs.
    5. Promotes positive interaction and facilitates communication between the call center, UAMS, Clinical staff of Center for Distance Health, Video support, physicians statewide, and their staff who utilize the services of the Call Center.
    6. Provides requested reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality and efficiency of the telemedicine services provided by the Call Center
    7. Maintains all professional certifications.
    8. Participates in the orientation of new employees as requested and documents orientation of each new employee coordinating with personnel and adhering to department and UAMS policy.
    9. Demonstrates cost conscious awareness and effectively utilizes staff, space, and supplies within budgetary restraints.
    10. Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem solving.
    11. Participates as a team member supporting staff in the performance of their duties.
    12. Demonstrates commitment to Professional Nursing/Professional/Development/Professional Growth.
    13. May perform other duties as assigned.


    Minimum Qualifications:

    • High School Diploma/GED PLUS at least one (1) year of telemedic or related experience
    • At least six (6) months of active ambulance service experience within the past year
    • Valid EMT or paramedic license
    • Intermediate typing skills (proven at 30wpm or greater)
    • Basic computer skills (Word, Excel, and Outlook preferred)


    • Demonstrated effective time management and delegation skills
    • Implements good judgment in stressful situations
    • Demonstrates excellent communication skills (written and verbal) including: Articulation, phone etiquette, and concise/clear documentation skills

    This position is subject to a pre-employment criminal background check and drug screen. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.


    Physical Requirements

    Stand: Frequently
    Sit: Frequently
    Walk: Occasionally
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 11 - 25 lbs
    Use hands to touch, handle, or feel: Occasionally
    Talk: Frequently
    Hear: Frequently
    Taste or smell: Occasionally
    Read, concentrate, think analytically: Frequently
    Physical Environment: Inside Medical Facility Environment, Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: None