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Healthcare Customer Service Representative

at TTEC

Posted: 5/28/2019
Job Reference #: 02EHV
Categories: Customer Service
Keywords: support, customer

Job Description

 Service oriented. Empathetic. Attentive. It'swhat connects us and we'd like to connect with you too!  We are looking for you to help us deliverexceptional customer experiences as a Healthcare Customer Representative withTTEC in Jonesboro, Arkansas.


AboutTTEC:

We help global brands provide agreat experience to their customers, build customer loyalty, and grow theirbusiness. We were founded on one guiding principle: customer experiences thatare simple, inspired, and more human deliver lasting value for everyone. Yourrole brings that principle to life.


Lifeat TTEC:

As a global company, we're alwayson. When one of us is going to bed, a coworker half-way around the world hasalready had their coffee (or tea) and is ready to grab the baton and run withit. We work at a fast pace around here and we're not one for keeping the statusquo. But just because we're busy, it doesn't mean we don't know how to havefun. We're passionate about throwing company events that bring us together tolaugh and celebrate each other's achievements. We're also big on taking timeout for professional development and giving back. So, if you're looking for awork-life full of purpose, passion and career potential, keep reading


As aTTEC Customer Experience Champion, You'll Enjoy:

WhatYou'll be Doing:

Doyou have a passion for helping others and giving them peace of mind? Whetherit's getting answers for customers quickly, consulting on health-relatedproducts with compassion or resolving their issues with a smile, you'll be thedifference between their customer experience being just average or anexceptional one.  We'll train you to be a subject matter expert in yourfield, so you can be confident in providing the highest level of servicepossible. And we trust you already have the necessary ingredient that can't betaught-a caring and supportive nature that will shine through as you helpcustomers through some of the more difficult times in their lives. You'll alsohave a chance to make great new friends and grow your career in a high-energy,family-friendly atmosphere.


On atypical day, you'll:

  • Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
  • Open and maintain customer accounts and information
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Resolve customer technical issues with patience and understanding
  • Identify additional needs customers may have and help them to upgrade products or services

WhyYou? What You Bring:

Serviceoriented. Empathetic. Attentive. It's what connects us Does this describe you as well?

  • Excellent communication skills - for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict.  In other words, you have the gift of gab 
  • Empathy is the key - it's so important it bears repeating
  • Ability to adapt and excel in a fast-paced work environment
  • High school diploma or equivalent is the minimum and with education more is better
  • Handy with MS Windows and other computer applications
  • The passion and drive to make a difference

Apply Today:

We encourage you to visit us at 2908 SouthCaraway Road, Jonesboro, AR 72401, call 8708023484 or apply online today:

  1. Click on the Apply Now button.
  2. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
  3. Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

If you're a military veteran, active duty guard orreserves, or a military spouse:

We value your experience and believe you're prepared and battlefield-ready inthe civilian world to take on TTEC's most innovative and challenging projects.Your hands-on experience with globalization means you're prepared to interactwith our clients and employees around the world. Overcoming adversity andadapting to change has prepared you to execute in our dynamic environment. Weare looking for team members where leadership is baked in from Day One. Whereinnovation and disruption are part of your DNA. We know that no job is asimportant as serving one's country, but we hope you'll find delivering amazingcustomer experiences to be another purpose worth serving!


Career Changers welcome here:

Timeto change your career? Whether you've spent your career on the admin side inreceptionist, assistant, or support roles or you've been in retail, restaurantor hospitality, we believe you have the skills it takes to join our healthcare associatesteam.  

Formore information about TTEC, visit ttecjobs.com or search #ExperienceTTECthroughout social media to engage in the global conversation.

As a condition of employment, TTEC requiresall employees hired in the United States to successfully pass a backgroundcheck, and, depending on the location and client program, to successfully passa drug screening.  TTEC is an Equal Opportunity Employer.


#NEXXT

Application Instructions

Thank you for your interest in TeleTech Please click the link below to apply for this position. We look forward to hearing from you!