Southeastrans

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Customer Service Rep (Call Center)

at Southeastrans

Posted: 6/3/2019
Job Status: On Call
Job Reference #: 1000375

Job Description

Customer Service Rep (Call Center)

Department:AR CSRS
Location:Little Rock , AR

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

  •  Assists callers efficiently and in a polite, courteous and professional manner at all times.
  •  Conducts appropriate screening and eligibility functions.
  •  Obtains correct information to schedule appropriate modes of transportation.
  •  Maintains current knowledge of local operating transportation policies.
  •  Accurately and effectively uses trip scheduling and dispatch software.
  •  Maintains client, company and employee confidentiality.
  •  Communicates with facilities and/or providers as necessary to assure efficient transportation services.
  •  Coordination of urgent care and/or discharges with Trip Validation Specialist
  •  Keeps Supervisor informed concerning scheduling and/or service delivery problems
  •  Completes all required records and reports
  •  Effective use of telecommunications systems

QUALIFICATIONS REQUIRED

  •  Excellent communication skills
  •  Basic computer and typing skills
  •  Type 40 wpm
  •  Customer service experience
  •  Able to work in a busy environment
  •  Able to work independently or with a team

MINIMUM REQUIRED EDUCATION/TRAINING

  •  High School graduate or equivalent