Procter & Gamble
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IT Operations Manager for Mequinenza
at Procter & Gamble
SPECIFIC LOCATION OF JOB:
BUSINESS PURPOSE OF JOB:
In this role, you will lead andgovern IT Operations in our site for complex, local, regional and global ITservices including Applications, Data Centers, Networks, Storage, CollaborationTools, as well as Server and Storage Services, IT components in the OT space.You will interact with product supply business partners and local, regional andglobal IT operations and service teams. Ideal candidates will be able to behands-on and can directly contribute to the successful execution of the team'sinitiatives. You are responsible to understand and anticipate thetechnology operations requirements for your area of responsibility of a quiclyevolving business.
You will be accountable for thefollowing IT focus areas in our site to align with our long-term businessrequirements:
End-to-End IT Operations
- Operational excellence for IT& OT Applications, Infrastructure & Networking
- Systemic IT issue remediationidentified by Global Internal Audit (GIA)
- IT Continuity mitigation(avoid unplanned downtime)
- IT Stewardship Compliance,Cybersecurity vulnerability, & Info Security
Our work plan is aligned withthe site priorities and will require technical deep understanding to executeand govern IT technical work. The leader will balance capacity in line with localneeds and global IT focus areas.
What are the TechnicalResponsibilities?
Service Operations: Manage ITand OT applications and infrastructure components in a production environment.ITIL Foundation Certification would be helpful.
Incident Management &Resolution: Demonstrate accountability and ownership to lead most technical ITincidents to resolution within his/her technical area and work with the team toresolve more complex or cross-technology incidents (i.e. local troubleshootingin case of operational issues with Manufacturing/Warehousing solutions ornetwork outages). Demonstrate deep understanding and critical thinking skillsin solving issues related to applications, computing and network.
Escalation Management: Minimizeimpact to business operations by identifying potential critical issues andalert management proactively, elevating to right IT operations team.
Problem Management: Increaseavailability of IT services by reducing the number of incidents. Begin todedicatedly and reactively provide solutions to prevent problems fromreoccurring in area of responsibility, inter-operating with the our businessand operating standards, key personnel and partners.
Change Management: Responsiblefor implementing and leading IT change for his/her site (review, approve,control quality of execution).
Continuous improvement: Identifyand implement improvements to IT services that support business processes.Measure service performance and improve processes, IT services and ITinfrastructure to increase effectiveness and efficiency of the IT and OToperations. Work closely with IT Operations Leader & IT Service Ownerto deliver the agreed continuous improvement plan.
Application Management: Analyzeand resolve integration needs through different application (local/global)
Solution Design: Primary ITsingle point of contact (SPOC) for global and regional employee servicesrelated projects. Act as consultant for network and local infrastructure needswithin area(s) of technical responsibility.
Stewardship: Lead and/ orperform of IT Control Self Aasessments (CSAs) and responsible for timelyclosure of the issues with quality. Support local Audit on all IT topics.
Governance of IT supplierpartners at site: lead local/global external operational resources that deliverIT operations at site.
IT/OT Infrastructure DomainExpertise: Deep understanding of IT infrastructure. This includes Servers,Networking, Firewalls, Security, Voice, Mobility and Personal Computing. Strongdesire to improve mastery that is now recognized as a critical skill in the newIT career model.
Teamwork/ Vendor /PartnerManagement: You will work in a highly matrix organization. You will need towork well across teams, functions, and organizations and is seen by others as asolid team player.
Leadership: Ability to work effectively in a 'start-up' type environment. Thisrole will play a huge part in fine-tuning this new role and identifying thework processes and business processes necessary to ensure Operationalperfection in a Plant environment.
Project Management: Skillsto successfully deliver small to medium projects.
IT Security & Risk:awareness of cybersecurity requirements and support local cybersecurity teaminto the remediation plan.
IT stewardship: Basic in ITstewardship requirement and controls.
DO YOU HAVE THE SKILLS NEEDED TO PERFORM THIS JOB?
- Highly effective communication
- Risk Analysis
- Ability toanalyze the risk to operations vs. the cost to prevent it and develop standardmethodologies with policy-makers on IT Continuity standards.
- Ownership & Accountability- High level of capability for independent work, priority setting and abilityto meet deadlines. Ability to flow to the work depending on business situation.
- Self Starter - Need to be ableto handle onboarding quickly to a complex and varied environment.
P&G is an equal employer