Murphy USA

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National Contact Center Agent I

at Murphy USA

Posted: 5/17/2019
Job Reference #: 2613941
Categories: Other/General
Keywords:

Job Description

Title
National Contact Center Agent I

Auto req ID
63255BR

Job Posting
With 1400+ stores in 27 states and $11 billion in revenue, Murphy USA, a Fortune 250 company, is the 5th largest retailer within the fuel industry. We offer a competitive business strategy, designed for continued growth and success. Our team members have competitive compensation packages and benefits, along with tremendous opportunities for career growth. We are committed to helping each of our team members fuel a brighter future for themselves and their families.

As the Support Center Agent, you will be responsible for troubleshooting a wide range of technology based equipment including POS systems, the associated hardware and fuel dispensing equipment over the phone. You may assist in the efforts to ensure reliability and serviceability of our retail stores hardware and software as well as any other duties required or assigned.

Essential Duties and Responsibilities:
Experience with general PC hardware and/or networking
Strong problem solving skills
Ability to multi-task and work in a fast-paced environment
Ability to type at 40 wpm or better
Ability to grasp data entry in multiple software environments
Effective interpersonal and communication skills
Ability to work independently or within a team environment
Strong customer service skills
High school graduate or equivalent education
Requires attention to detail
Requires proficiency operating windows-based computer programs
Must be available to work over nights and weekends
Must be willing to work a flexible shift
Education and Experience:
High school diploma or GED equivalent

Six to 24 months related experience and/or training

Or equivalent combination of education and experience

(For Retail Field Jobs Only) Store City
El Dorado

Store Number/Dept Number
239902026000 - National Contact Center

Store Zip
71730

Store Address
200 E Peach St

(For Retail Field Jobs Only) Store State
Arkansas

Job Category
Customer Service & Support