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Executive Housekeeper

at HHM

Posted: 12/28/2019
Job Reference #: 23825

Job Description

  • Posted Date5 months ago(8/28/2019 1:19 PM)
    Regular Full-Time
    Property Name
    Holiday Inn Express & Suites - Texarkana
    5210 Crossroads Parkway Texarkana Arkansas 71854 US
  • Overview

    Opportunity: Executive Housekeeper

    Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

    Potential Career Path

    Area Executive Housekeeper – Assistant General Manager – General Manager

    Essential Job Functions

    • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
    • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
    • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
    • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
    • Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
    • Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
    • Prepare required paperwork pertaining to departmental functions.
    • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
    • Develop and implement policies and procedures for the operation of the department or the hotel.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
    • Perform other duties as requested by management.

    Position Requirements

    • High School diploma or equivalent preferred.
    • Two years previous housekeeping supervisor experience required.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It