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Banking Call Center Supervisor I
at FIS Global
Attention Successful Candidates!! Are you still searching for that perfect job, working for that perfect company? Are you up to challenging yourself, achieving new goals? If you’re a person who likes to challenge yourself and seeks positive solutions, then a Banking Contact Center Supervisor position with FIS may be the career change you’ve been looking for. This position includes a comparable compensation and benefits package second to none in the industry plus you’ll be a part of an amazing team of professionals. Don’t let this opportunity pass you by, apply today!!
About the team
Our team of Financial Associates are great to work with and we also have an awesome team of management professionals who are here to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.
What you will be doing
As part of this awesome management team you’ll be responsible for day to day operations. You’ll be providing excellent customer service to a high value clientele of a world leader in the financial and banking industry. You’ll help guide your team through performance coaching’s and evaluations while focusing on objectives, quality and customer satisfaction. It will be important that you ensure that service expectations are met and that associates are able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed.
• May serve as an escalation point for resolving the most difficult customer issues
• Coordinates customer service activities with other internal functions
• May serve as a backup to more senior customer service management in their absence
• Work with various internal and external clients and other departments to resolve outstanding issues
What you bring:
• Prefer banking background or Financial Services or Accounting experience
• Call Center Supervisor Management experience
• Skilful writing and communications skills
• Must be detail oriented and have proven analytical skills
• Must be detail-oriented and customer-driven
Added bonus if you have:
• Banking regulations experience
• Degree in Business or Finance
• Excellent customer service skills that build high levels of customer satisfaction
What we offer you
•A competitive salary with attractive benefits including private medical and dental coverage insurance
•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
•A modern work environment and a dedicated and motivated team
•A broad range of professional education and personal development opportunities
•A work environment built on collaboration and respect
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
FIS™ is the world’s largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 110 countries. Headquartered in Jacksonville, Fla., FIS employs more than 39,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.
Join us as we redefine secure financial technology on a global level. We’re proud to be a Fortune 500 company and the world leader in the global financial technology industry. Greatness doesn’t just happen. It takes innovation, investment and a commitment to being the best at what you do. That’s why, at FIS™, we offer more than jobs with benefits. We offer the opportunity to realize your potential, push your limits and make real contributions to the financial technology industry and the world. If you share our spirit of excellence and achievement, you’re the type of person we want working beside us. We’re an equal opportunity employer offering competitive salaries and terrific benefits in energetic work environments.
Talent, if you have it, we want it. Join the FIS Global Talent Network today!
What is a Talent Network?