BASSETT FURNITURE INDUSTRIES, INCORPORATED

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Warehouse Manager

at BASSETT FURNITURE INDUSTRIES, INCORPORATED

Posted: 6/2/2019
Job Reference #: 3423
Keywords: operations

Job Description

Location:
US-AR, Fayetteville

Warehouse Manager

The Warehouse Manager leads the activities for warehouse and delivery in a manner to produce cost efficient in-home delivery, operational execution, precise inventory controls, and to support the store associates. 

Job Functions include but are not limited to:

  • Molds the environment of the warehouse by setting and upholding Bassett’s values, standards and practices. Holds associates accountable to the same standards;
  • Hires, trains, supervises, and schedules all warehouse and delivery associates, as well as shop technicians.  Provides ongoing coaching and performance reviews.  
  • Performs random Ride Evaluations to ensure the efficiency and professionalism of the Delivery Teams;
  • Oversees daily delivery line to ensure showroom quality furniture will be delivered to our customers;
  • Efficiently schedules customer deliveries  and conducts post-delivery customer satisfaction surveys;
  • Processes and schedules service orders.  Maintains effective and timely communication with customers regarding service status to ensure customer satisfaction.  
  • Communicates with vendors and prepares timely warranty, damage, and service paperwork to manage costs.   Orders parts.
  • Communicates directly with customers and works closely with the Customer Service Manager and/or Store Manager to address customer concerns, resolve issues, and provide outstanding customer service. 
  • Assists in showroom resets and schedules team accordingly
  • Responsible and accountable for receiving, storage, counting, accuracy, all movement and security of the inventory;
  • Schedules, helps perform, and oversees physical inventory,
  • Assists with maintaining store appearance;
  • Responsible and accountable for the security of the building, delivery trucks, and service vehicles;
  • Ensures that all safety and personal protection equipment is well maintained and properly used by all Associates as necessary;
  • Responsible for complete safety training before any associate lifts or loads merchandise, drives or operates any company owned vehicles or equipment;
  • Responsible for maintaining standards for the warehouse (interior and exterior) offices, company owned vehicles as models for organization, safety and efficiency;
  • Responsible for maintenance of all company vehicles and well as their cleanliness and proper signage; 
  • Responsible for DOT records and compliance
  • Ability to perform work of all subordinates when necessary;
  • Performs other related duties or special projects as assigned. 
  • Implements new programs and practices effectively and on a timely basis to assist our stores and customers at the direction of the General Manager, Store Manager and/or Store Owner;

Bassett is looking for the following Experience/Abilities/Skills

  • Preferred
    • College or Associates Degree
    • At least 2 years experience in warehouse operations with supervisory responsibilities
    • Experience driving box trucks
  • Required
    • High School diploma or GED equivalency certificate required;
    • Experience managing a staff of at least 3-5 employees
    • Clean driving record and background screening

Ability to:

  • Work in an organized and safety conscious manner
  • Work as a team with an enthusiastic attitude
  • Effectively communicate with customer, co-workers, and management
  • Excellent communication skills, the desire to work with/talk to customers, and the ability to diffuse difficult situations
  • Motivate and develop warehouse and delivery staff
  • Generate and implement ideas to increase warehouse/staff performance
  • Work independently
  • Read, understand and write the English language;
  • Lift and or move up to 70-100 pounds frequently
  • Utilize Computer programs such as Word, Outlook, and Excel
  • Understand technicalities related to warehouse, purchasing, receiving, etc
  • Work accurately with numbers, bar codes, computer generated worksheets, etc
  • Quickly learn and operate the Storis system
  • Drive a company vehicle and maintain a valid drivers license and good driving record
  • Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus.

We offer a very competitive compensation plan that includes:

  • Competitive Salary
  • Paid Training
  • Health, Dental, Vision & Life Insurance plans
  • Paid Vacation
  • 401k
  • Generous merchandise discount
  • Opportunity for advancement

Bassett’s blend of style, comfort and value has been trusted for more than a century (since 1902!) and makes it one of the most recognizable furniture brands in America. Today, Bassett has taken its craftsmanship and built a new reputation of quality custom furniture that can be made and delivered in 30 days or less. We are passionate about developing fashionable and innovative furnishings at a great value, as well as offering a number of exceptional services to meet customers’ needs. We are proud of our long-standing heritage but, at the same time, squarely focused on innovating furniture retailing in the next 100 years.

Take steps now towards building a meaningful career with a growing company. Apply to join the team at Bassett today!  Bassett Home Furnishings in Fayetteville is locally owned and operated.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.

EEO/AA-M/F/V/D

  
  

Bassett’s blend of style, comfort and value has been trusted for more than a century (since 1902!) and makes it one of the most recognizable furniture brands in America. Today, Bassett has taken its craftsmanship and built a new reputation of quality custom furniture that can be made and delivered in 30 days or less. We are passionate about developing fashionable and innovative furnishings at a great value, as well as offering a number of exceptional services to meet customers’ needs. We are proud of our long-standing heritage but, at the same time, squarely focused on innovating furniture retailing in the next 100 years.

Take steps now towards building a meaningful career with a growing company. Apply to join the team at Bassett today!  Bassett Home Furnishings in Fayetteville is locally owned and operated.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.

EEO/AA-M/F/V/D


 
 
 
 

Bassett’s blend of style, comfort and value has been trusted for more than a century (since 1902!) and makes it one of the most recognizable furniture brands in America. Today, Bassett has taken its craftsmanship and built a new reputation of quality custom furniture that can be made and delivered in 30 days or less. We are passionate about developing fashionable and innovative furnishings at a great value, as well as offering a number of exceptional services to meet customers’ needs. We are proud of our long-standing heritage but, at the same time, squarely focused on innovating furniture retailing in the next 100 years.

Take steps now towards building a meaningful career with a growing company. Apply to join the team at Bassett today!  Bassett Home Furnishings in Fayetteville is locally owned and operated.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.

EEO/AA-M/F/V/D