Advantage Solutions

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Client Services Manager In Marketing

at Advantage Solutions

Posted: 10/6/2019
Job Reference #: 234680
Keywords: service

Job Description

  • Job LocationsUS-AR-Rogers
    Primary Posting Location : City
    Rogers
    Primary Posting Location : State/Province
    AR
    Postal Code
    72756
    Primary Posting Location : Country
    US
    Requisition ID
    2019-234680
    Position Type
    Full Time
  • Summary

    Client Services Manager - IN Connected Marketing

    At the Company, we grow People, Brands, and Businesses! We are seeking a dynamic Client Services Manager who can lead the creation and implementation of marketing events for an exciting new account with a major retailer. These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, and invoicing. Manages all related financial activities while providing a high level of service to client representatives and co-workers. Assist the organization in achieving a services excellence culture. In this highly visible role, the Manager for Client Services' responsibilities will focus on being the key point of integration across multiple internal functions as well as the client and retailer to ensure the seamless delivery of events.

    Bring your skills and build your career with IN Connected Marketing Services, the marketing division of the Company, where our focus is on influencing buyer behavior and driving sales through shopper marketing, experiential marketing, in-store event services and more. We form close relationships with leading brands and retailers that matter most. Apply today!

    What we offer:

    • Full-Time Benefits (Medical, Dental, Vision, Life)
    • 401(k) with company match
    • Training and Career Development
    • Generous Paid Time-Off

    Responsibilities:

    • Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting.
    • Supervise team members and monitor their daily reporting and task performance.
    • Ability to make autonomous decisions on behalf of our company strategy.
    • Develop effective client and retailer relationships to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved.
    • May be responsible for monitoring and adjusting project budgets and billing to ensure accuracy and timeliness. Responsible for over site of timeline revisions.

    Qualifications:

    • Bachelor's Degree required or equivalent
    • 1-3 years of experience in Consumer products, brand, or agency
    • Experience in event execution preferred
    • Possess negotiation, project management and research, analysis, and presentation skills
    • Ability to present to large and small groups in a variety of settings
    • Able to build and maintain strong client relationships

    Responsibilities

    The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

    Position Summary

    The Client Services Manager is responsible for the creation, approval, and the implementation of events. These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, and invoicing. Manages all related financial activities while providing a high level of service to client representatives and co-workers. Assist the organization in achieving a services excellence culture. Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting. Develop effective client and retailer relationships to facilitate communication and execution with internal departments including; Creative and Production to ensure that deliverables are successfully achieved. Responsible for oversight of timeline revisions. Monitor and adjust agency/client budgets and billing process for accuracy. Make autonomous decisions on behalf of our company strategy.

    Essential Job Duties and Responsibilities

    • Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting.
    • Supervise team members and monitor their daily reporting and task performance.
    • Ability to make autonomous decisions on behalf of our company strategy.
    • Develop effective client and retailer relationships to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved.
    • May be responsible for monitoring and adjusting project budgets and billing to ensure accuracy and timeliness. Responsible for over site of timeline revisions.

    Supervisory Responsibilities

    Direct Reports

    This position does not have supervisory responsibilities for direct reports

    Indirect Reports

    Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

    Travel and/or Driving Requirements

    Travel and Driving are essential duties or functions of this job

    May travel up to 25%

    Minimum Qualifications

    Education Level: (Required) Bachelor's Degree or equivalent experience

    1-3 years of experience in Consumer products, brand, or agency

    Experience in event execution preferred

    Skills, Knowledge and Abilities

    • Possess negotiation, project management and research, analysis, and presentation skills.
    • RetailLink knowledge a plus
    • Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously
    • Strong organization, negotiation, and problem solving skills
    • Ability to present to large and small groups in a variety of settings
    • Excellent written and verbal communication skills
    • Team player with positive attitude.
    • Able to build and maintain strong client relationships
    • Proficient is MS Word, Outlook, Excel, PowerPoint

    Environmental & Physical Requirements

    Office / Sedentary Requirements

    Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

    Additional Information Regarding The Company Job Duties and Job Descriptions

    Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

    Important Information

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

    The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

    The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state and local laws including Fair Chance Initiative for Hiring (Ban the Box) Ordinances. All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment. Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

    Not ready to apply? Connect with us for general consideration.